How it Works ?


About Ralakde.com
If you are facing problem with your mobile do not wait further and get it repaired through ralakde.com. At Ralakde we have experienced hands who can handle any problem whether it seems big or small to you. Apart from that you get quick turnover service guarantee along with return delivery and free postage. We also offer one year warranty on almost all repairs done by us. You can also get a wide range of choice of refurbished mobile phones, accessories and cases from our online store. Thus, whatever you need related to your mobile you get it with us. 

Booking a Repair

From Home in our website, hover to services and then choose the device you are using currently and facing problem with. You will get an extensive list of devices that is repaired by us. Choose the device that you want to get repaired by us. 

Alternatively, you can also use the search bar that is present on the top middle of the page for finding the specific repair you want to get. (For e.g. Samsung Galaxy S4 charging port repair) 



This way you can get directly to the repair or else after you find your device you can choose the appropriate repair service required by you from the list of repairs given there. 


Once you find the required repair you can click on ‘Add to cart’ and it will be added to your basket right way. Once you go to the specific repair you will get to know more information about the repair and also read customer reviews about the repair service. 
However, if you are not sure of the repair service then you can look for diagnostic repair service. In such repair service our engineers will test the device to find out the reason that is making it faulty.  After they get the cause they will provide you with a report to know if you want to proceed with further repair or not. 

Once you click on ‘Add to Cart’ you can click on check out to proceed further.

Sending your device

When you get to Check out you will get options where you can add extra packaging or get free postage label. If you have any gift voucher or coupon you can mention it here to avail the discount. Go through the terms and conditions and check it out to ensure that you agree to it. If you have any specifications you can mention it there. 

Bringing Your Device
If you are a local customer then you can avail our drop off service. By booking an appointment with us you can get service from our repair shop. 
While you walk in at our repair shop you can avail the additional express service that will let you get your device repaired within an hour. That means you can drop it with us and get it back within an hour. If you prefer, you can get it the next day too. 
Express service is also applicable for those customers who are ending device to us by postal service. We will repair the device and mail it back to you the same day. You have to bear an additional amount of £19.99 for availing the express service. 

Ralakde.com shop
Apart from repairing mobiles from us you can buy refurnished mobile phones, cases of mobile phone and other accessories from our online shop. 

Click on the Shop tab at the top of the website and choose the type of product you want to buy. You will get a wide range of choice of different branded mobile. Choose the device you want to buy and add to cart. If you want to continue with shopping go ahead or check out as done earlier. 

While checking out you will get the option to choose for extra packaging or making additional purchase. Add the necessary in your basket and you will get to the payment options. 
We dispatch the products the next day depending upon the availability. 
If you are paying us by credit or debit card we will ship your product to the billing address mentioned on the card. This is for security purposes. 

Tracking Your Order

After you make payment you are our customer and it is our responsibility to keep you inform about the status of your repair or purchase. 
With the help of our repair tracker you can track every step of your order. You need to provide the email address along with the order ID for logging in and tracking your order status. You can find your order ID in the confirmation mail send by us to your email ID. You can also download our free app for tracking your order. 

Loyalty Rewards Program

We value each and every customer and price those who rely on us with repeated orders. We offer such customers with loyalty point reward scheme. Just by creating an account while your first purchase you can earn pints with each purchase. By adding up enough purchase points you can get enough discount while booking any repair or during any purchase. 
To know about this loyalty scheme, click here. 

Mobile Phone Customisation Service

We also have mobile customization service. By using our personalization studio you can change the appearance of your device completely. Choose your device from the customization tab and ask for necessary changes.  Just let us know about your preference and we will do the rest for you.